Refund Policy

This Refund Policy applies to paid subscriptions purchased through Listify AI. It's provided for clarity alongside our Terms of Service.

1. Subscription billing

Paid plans (Starter, Pro, Business) are billed monthly in advance. Your billing period starts the day you subscribe or upgrade, and renews automatically each month until cancelled.

2. Cancellations

You can cancel your subscription at any time from the Billing page. When you cancel, you'll keep access to your current plan's features until the end of your current billing period — you won't be charged again after that. Generation credits do not roll over between billing periods.

3. Refunds

• Because generation credits are consumed as you use the Service, we generally do not offer refunds for partial months or unused credits.
• If you believe you were charged in error (e.g. a duplicate charge, or a technical issue prevented you from using the Service you paid for), contact us within 14 days of the charge and we'll review it.
• Refunds, where approved, are issued to the original payment method via Stripe and may take 5–10 business days to appear.

4. Free plan

The Free plan is offered at no cost and is not eligible for refunds, as no payment is made.

5. Changes to plans

If you upgrade mid-cycle, the new plan's limits apply immediately; billing adjustments (if any) are handled automatically through Stripe's proration. If you downgrade, the change takes effect at the start of your next billing period.

6. Contact

For billing questions or to request a refund review, contact support@listify.id.